EMERGENCY 24/7

Privacy Policy

Welcome to MediPaws Veterinary Specialist Centre (MediPaws)

MediPaws is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information when you use our website (the Website) and the services we offer (the Services).

1. Information We Collect

We may collect the following types of personal information about you:

  • Contact information: Your name, address, phone number, and email address
  • Pet information: Your pet’s name, species, breed, age, and medical history
  • Financial information: Payment details, such as credit card information (which is securely encrypted)
  • Website usage information: Information about your use of the Website, such as the pages you visit and the searches you perform. This information may be collected through cookies and other tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Provide and improve the Services, including scheduling appointments, processing payments, and providing veterinary care for your pet
  • Send you important information about your pet’s health care, such as appointment reminders and medication information
  • Send you marketing communications, but only with your consent (you can opt out at any time)
  • Analyse website usage to improve the user experience.
  • Comply with legal and regulatory requirements

3. Disclosure of Your Information

We may disclose your personal information to third-party service providers who assist us in providing the Services, such as payment processors and referral specialists. We will only disclose your personal information to these third parties for the purpose of providing the Services, and we will take reasonable steps to ensure that they handle your information in accordance with this Privacy Policy. We may also disclose your personal information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process served on us, or to protect and defend the rights or property of MediPaws or others.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference and loss, unauthorised access, modification and disclosure. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information transmitted to our Website.

5. Your Rights

You have certain rights in relation to your personal information under the Australian Privacy Act 1988 (Cth) (Privacy Act). These rights include the right to:

  • Access your personal information;
  • Request correction of inaccurate personal information;
  • Request that we delete your personal information; and
  • Opt-out of receiving marketing communications

If you wish to exercise any of these rights, please contact us using the contact information below.

6. Retention of Your Information

We will retain your personal information for as long as it is necessary to provide the Services and to comply with legal and regulatory requirements.

7. Children’s Privacy

The Website and Services are not directed to children under the age of 13 years of age. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to remove the information from our records.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Website. You are advised to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at reception@medipaws.com.au.

By using the MediPaws website and services, you acknowledge that you have read and understood this Privacy Policy.